Loading is actually pretty easy. The process goes like this:

1. Go through all the bills you want to load in the ATM and make sure there are no torn bills (a tear on a bill can cause a bill-jams) or brand new bills back-to-back (these can sometimes stick to one another so it’s best to ‘shuffle the deck’) Note: Some people consider this step unnecessary, but here at Prineta we like to do our best to make sure the ATM operates smoothly at all times. Certain banks can go through the money ahead of time for you, thus eliminating this step.
2. Count the number of bills in the stack you’re ready to load. Note: you don’t have to count dollar amounts, only the number of bills.
3. Open up the ATM vault using your key and password.
4. Open up the bill cassette.
5. Place the stack of bills into the bill cassette.
6. Close and lock the cassette,
7. Close the safe and make sure it is locked securely
8. On the ATM’s screen go through some menu options and then enter the number of bills you loaded into the ATM’s journal.

That’s it!
It sounds like a lot, but it really only takes 10 minutes, maybe less once you get good at it.

Yes. All of the ATMs we sell include express shipping with lift-gate service at no additional cost. Many companies do not include shipping in the price, and for those that do, many of them require you to get the machine off the truck.

The ATM usually takes 5-10 business days to ship, but there are some variables to consider:

• Payment with ACH takes 1-2 days for electronic funds transfer to take place.
• Payment with check will require waiting for check to arrive in mail and check to clear.
• Customer must complete a few documents so we can set them up as a new ATM operator and so we have the information we need to program the ATM. It usually takes customers a day or two (sometimes up to a week) to complete these documents.
• 5-10 business days to ship.

All ATMs come with a one year manufacturer’s parts warranty. GenMega ATMs come with two-year parts warranty. If a part ever breaks or needs replacing, you can send the part back to the manufacturer and get a replacement part at no cost.

While it is exceedingly rare to have problems with new machines, problems nevertheless do occur. If this happens the first thing to do call Prineta immediately and explain the problem including any error codes on the ATM’s screen. We may be able to fix the problem over the phone by walking you through the resetting process. If the problem requires more than a simple fix a technician will need to be dispatched to correct the issue. All parts are covered for 1 year. In some cases the technicians service fees may not be covered under the warranty.

Keep in mind that the installation of the ATM is separate from the programming. ATM Club will program/configure the ATM before it is even shipped out, so the hard part is over and it’s ready for operation right when it arrives. The “installation” refers to the bolting/securing of the ATM to the floor. It’s basically just putting four anchor bolts in the ground, like securing a safe. ATM Club used to include installation with all ATM purchases, adding-in the cost involved with having our technician bolt the machine down. After having continuous requests from customers to ‘opt-out’ of the install and do it themselves for a lower cost, we decided to lower the cost and leave the install up to the customer.

So here are your options:

1. Do It Yourself (Free)
2. No Installation (Free)
3. Hire a Contractor/Handyman
4. Hire a Prineta ATM Technician

Many handy merchants we sell ATMs to choose to install ATM themselves and save money. Others have the ATM installed by one of their staff, maintenance personnel or a friend.

To put it briefly, many other ATM companies cut corners. When buying an ATM most people just focus on the upfront price, and try to get the lowest cost machine out there. Therefore many companies respond by selling ATMs to the customer with the bare minimum and most basic features — ones they wouldn’t even want themselves if they were the ones using, refilling, repairing and operating the ATM. We look at it this way:

We sell you the ATM we would want to buy.  

Cash Cassette
All ATMs come default with 1000-note removable cash cassette. Many other companies will still sell the ATM with the downgraded non-removable cassette which is fixed in the dispenser making it more difficult to load cash in. On top of this, they’ll also often sell the ATM with a 800-note cash cassette, holding fewer bills and limiting the customer if they want to load more bills in the ATM.

Electronic Lock
Another example is how ATMs sold by ATM Club always come with an electronic “e-lock”. This is a feature which makes it easy getting in the ATM, just entering a 6-digit combo. It also makes it easier changing the vault password if needed because of employee changes for example. Many other companies will include a basic dial lock which is troublesome, takes longer to open and difficult to change the combination on.

Another extreme example is how some companies will even still sell an ATM without an EMV chip card reader even though the EMV liability shift has already taken place. While ATMs are not technically required to have an EMV card reader, the ATM operator usually understands that their cash in the ATM is at risk if any fraudulent transactions from non-EMV cards occur.  The unsuspecting customer doesn’t realize they are liable to pay for fraudulent transactions until it’s too late. Some other companies will sell the customer an ATM with an EMV card reader but then set up the merchant with processing that isn’t even EMV certified, thus incapable of processing cards with EMV chip cards (regardless of having an EMV card reader on the ATM or not).

The transaction processing provided by other companies is also inadequate a lot of times. Many companies will sell the ATM at a lower price but require the merchant to sign a lengthy 5-10 year ATM processing contract, locking them in, no matter how bad the service.

Other companies who sell ATMs with processing often keep $0.50 of the surcharge fee per transaction for “network access” or other bogus reasons without offering anything of value in return. Some may not keep a portion of the surcharge but require that the ATM perform a certain number of transactions every month or they get charged a monthly minimum fee. With ATM Club, there are no extra charges, no hidden fees, and you keep the entire surcharge revenue.

ATM Club has the most extensive nationwide networks of ATM technicians of any ATM company out there. We likely employ an ATM technician who lives or services the area where the ATM will be placed. If you ever need the ATM serviced you can rest assured you selected a company that has you covered. Not only maintenance or repair, but we have cash loaders who can service your area also. If you ever get tired of refilling the ATM and want to have someone else do it for you, ATM Club can assign a cash loader to your ATM.

Keep in mind that the installation of the ATM is separate from the programming. ATM Club will program/configure the ATM before it is even shipped out, so the hard part is over and it’s ready for operation right when it arrives. The “installation” refers to the bolting/securing of the ATM to the floor. It’s basically just putting four anchor bolts in the ground, like securing a safe. ATM Club used to include installation with all ATM purchases, adding-in the cost involved with having our technician bolt the machine down. After having continuous requests from customers to ‘opt-out’ of the install and do it themselves for a lower cost, we decided to lower the cost and leave the install up to the customer.

So here are your options:

1. Do It Yourself (Free)
2. No Installation (Free)
3. Hire a Contractor/Handyman
4. Hire a Prineta ATM Technician

ATM Club representatives attend ATM industry conferences such as ATMIA and National ATM Council (NAC) every year to ensure we’re up to date on all the important news and latest updates concerning the ATM industry. Don’t get stuck with an ATM company that’s out of the loop.